FAQ
Quick answers about Parisel practice packs, downloads, use, difficulty, support and refunds.
1. I paid but did not receive my download. What should I do?
Check the email address used at checkout, including spam or promotions folders. If the download email is still missing, contact us with your order number and product name so we can check the order and delivery record.
2. I cannot open the files. What should I try?
Parisel packs are supplied as PDF files. Try downloading the file again, opening it with a current PDF reader or browser, and checking that the full file downloaded before opening it. If the problem continues, contact us with your order number, product name, device/browser details and any error message.
3. What should I include in a support request?
Include your order number, product name, the email address used at checkout, and a short description of the issue. Please do not send identifiable student work, marks, diagnostics, school records or sensitive personal information unless we specifically ask for it.
4. Can I print the PDFs?
Yes. You may print purchased PDFs for personal revision, parent support, tutor discussion or household revision use within the purchase licence.
5. Can I share the files with my tutor, parent or study group?
You may use the files for personal revision, parent support, tutor discussion or household revision use. Please do not resell, publicly upload, share through an LMS, distribute to a class or study group, or otherwise redistribute the files.
6. Can a teacher, tutor or school use one purchase for a class?
No. A normal purchase is not a class, school-wide, LMS or multi-student licence. Contact us before using Parisel files with a class, school, tutoring cohort or other group distribution arrangement.
7. What happens if I buy the wrong pack or buy twice?
Contact us with your order number and product name. We assess wrong-pack and duplicate-purchase requests case by case and may provide a corrected file, replacement file, credit or refund depending on the circumstances and Australian Consumer Law requirements.
8. Can I get a refund after downloading or after the exam?
Refunds are not normally provided merely because files have been downloaded, used for preparation, are no longer needed, were not used, or are requested after the relevant exam or assessment has passed. This does not limit any remedy required by Australian Consumer Law.
9. What software do I need?
You need a device that can download and open standard PDF files. Most current browsers and PDF readers can open the files.
10. What does Pack 01 mean?
It identifies a separate Parisel practice pack for that subject and year. Packs do not need to be completed in order.
11. Are these official exam papers?
No. Parisel packs are independently produced supplementary practice resources. They are not official papers and are not endorsed by or affiliated with any curriculum authority, assessment authority, school or examination body.
12. What is included in a pack?
Each pack includes an exam-style practice paper, worked answers, marking guidance, topic coverage summary, and parent/tutor notes.
13. How should I choose a difficulty?
Difficulty is a Parisel guide to help compare packs. Easy is best for confidence-building, Standard for regular practice, Challenging for stronger preparation, and Advanced or Very Challenging for extension practice. It is not an official rating or prediction of future exam difficulty.
14. How are files delivered?
Files are delivered digitally after purchase. Paid PDFs may include a subtle purchaser watermark using the purchaser name, email and order number.
15. Can I get help after purchase?
Yes. Use the contact form for order, download or product questions and include your order number if you have one.
16. Are the materials guaranteed error-free?
Parisel materials are prepared using internal quality checks, but no practice resource should be treated as guaranteed error-free. If you identify an issue, contact us with your order number and product name so we can review it.
17. What do Parisel practice papers and worked answers look like?
You can view a non-sale sample using NSW Senior Physics Pack 06. The practice paper PDF shows the question-paper format, and the answers and support PDF shows worked answers, marking guidance and topic support. These sample links are for preview only; Pack 06 is not a live product for checkout.